Responsible Business

Telenor Group strives to focus on responsible business practices across all of its markets. Our main goals are to ensure continuous improvements in all areas where we identify challenges and to comply with all relevant international standards. Responsible business practices in the Telenor Group are centred on three core areas:

  • Environmental management – Identify and manage environmental impacts in line with international standards and ensure compliance with Group Policies and Procedures. Telenor’s Environmental Management System (EMS) is one example of our efforts in this area.
  • Social – Identify and manage social impacts of Telenor’s business, such as human rights impacts and supply chain follow-up, and mitigate potential risks. For example, our Sustainable Supply Chain function focuses on risk reduction and follow-up of Telenor’s supply chain. We also seek to actively manage the human rights impacts from our business activities towards our customers and our employees.
  • Governance – Ensure adherence to high standards for business ethics and internationally proclaimed human and labour rights. Our key governance documents include our Code of Conduct and Supplier Conduct Principles. The group-wide “Telenor Way” initiative is our main vehicle for implementing these internally. Telenor Way is an awareness programme that links the different elements of Telenor’s corporate culture and defines how we do business across our Business Units, guided by Telenor’s Vision and Values, Code of Conduct, Group Policies and Procedures.