Smart Services

ICT has a significant potential to contribute to the fight against climate change by eliminating the need for physical products or activities through smart solutions and improved efficiency.

In 2012, Telenor took part in a new ICT industry report that provided analysis of how smart use of communication technology in many parts of society can contribute to a 16.5% reduction in global greenhouse gas by 2020. This is equivalent to more than seven times the ICT sector’s emissions in the same period.

The SMARTer 2020 report is the result of cooperation between Boston Consulting Group (BCG), the Global e-Sustainability Initiative (GeSI) and twelve dedicated international ICT companies, including Telenor Group. The original SMART 2020 was produced in 2008, and provided analysis of how ICT could address problems in society, including the threat of climate change. In 2012, the projections for ICT’s impact are even greater than the original 2008 estimates.

The SMARTer 2020 report demonstrates the increasingly important role of ICT in working towards the prevention of global warming due to the emission of dangerous greenhouse gas. Video conferences, smart building management, cloud computing and smart electrical grids are all examples of solutions that contribute to reduced carbon emissions.

The SMARTer 2020 report identifies six sectors that can reduce emissions through ICT solutions: power, transportation, manufacturing, consumer, agriculture and buildings. Seven countries were studied in the report: Brazil, Canada, China, Germany, India, the United Kingdom and the United States.

Read the full SMARTer 2020 report

Smart services from Telenor

As a leader of the mobile industry, Telenor Group has a significant role to play in providing innovative solutions and shaping the future, low carbon society.

Telenor`s contribution is realized through smart use of communications, specifically upgrades to the existing voice and broadband services as well as developing new solutions related to Machine-to-Machine (M2M) technology.

Telenor offers M2M technology that enables their business customers to provide better service, reduce costs, improve productivity and enhance the quality of life for many people. Together with our partners we play a key role in the development of smart solutions and efficient use of M2M technology.

Telenor Connexion, wholly owned by the Telenor Group, has been a market leader in Europe’s market for M2M services across such typical markets as logistics, fleet management, car safety, healthcare, and smart metering of electricity consumption. Telenor Connexion has more than 15 years of experience in designing and operating M2M solutions and are working together with companies such as Volvo Cars (enabling car owners with mobile access to a security alert system, door locks and heater control), Telcare (connecting the patient’s glucose meter to doctors in real time), Verisure (alarm and smart home systems) and Hitachi Construction Machinery (tracks and monitor construction machinery in real-time).

Examples of smart services from Telenor:

Smart health services: Mobile technology enables a larger number of elderly people to stay home longer by providing services that include: moisture alarm, fall alarm, epilepsy alarm, medical dispenser, door alarm and GPS based locator.  Remote data monitoring and distant disease management solutions will also be vital parts of tomorrow’s health care system. Examples of common conditions that increasingly will be monitored at home are irregular heartbeats or cardiac arrhythmia, high blood pressure, the glucose levels in diabetes, and high levels of lipids or fats in the blood.

Smart working: Unified Communications integrates telephone, video conferencing, chat and screen sharing in a joint solution. You can collaborate with colleagues whether they are at home, on the road or any other locations.  Unified Communications improves workflows, increases productivity of the organization, facilitates collaboration and knowledge sharing across geographical distance and it reduces travel needs and thereby saves the environment.

Smart computing: Both small and larger businesses could switch from using localized IT-servers and terminals to using cloud computing for many of their daily needs like customer data, email and groupware functions. We offer our business customers hosted applications, services, communications and solutions through web based data services in the cloud (Cloud Computing). We can also offer a range of new services with third-party vendors.

Smart monitoring: Wireless communications is used to remotely monitor equipment such as smart meters (part of smart grids), water pumps, parking meters and office equipment. For instance, remote real-time meter reading or management of in-field equipment help companies improve efficiency, cut costs and deliver more value to the end customer. Enabling remote management of different equipment or machines in-field is a fast growing area – with almost endless possibilities.

Smart security: The security sector is increasingly moving towards connected services to strengthen its offering of alarm and surveillance solutions for consumers and companies. The security sector is showing significant growth especially within home alarms. Ease of installation, improved operational levels and cost-effective multi-national deployments are some of the drivers of why this industry is moving from fixed to wireless connectivity.

Smart transportation: Real-time and accurate information throughout the supply chain is vital for companies within this sector. Once the communications equipment is built into a vehicle or piece of equipment, a variety of different applications can help cut costs, and improve functionality and safety. Examples include remote vehicle diagnostics, fleet management applications and safety/alarm functionality. We are enabling connected services on a global basis following the vehicle or unit across geographical borders as well as on different transportation systems.

Smart driving: Post-crash systems and e-call services in cars are going from innovation to standardization. Car manufacturers are offering complete in-built solutions to enhance safety and add new functionality such as “infotainment”, navigation and remote diagnostics to add further value to the “online” car. In parallel, after-market solutions for use within the car are areas which are growing rapidly. We are working closely with the insurance sector in deploying pay-as-the-drive solutions and together with different consumer electronics manufacturers (for example Personal Navigation Devices) we are developing solutions for usage within the car environment.

Smart tracking: Positioning and tracking solutions ranges from personal navigation devices to control of moving objects such as containers and trailers. The combination of GPS and GSM connectivity is providing a global standard for positioning and tracking solutions, which will help increase the utilization of fleets, improve efficiency and prevent fraud and theft of equipment or goods. We are also working with tracking solution providers targeting consumer markets with for example children or pet tracking solutions as well as security alert services.

Research & Innovation

Business growth is driven by advances in technology, innovative new services and changing customer behaviours. At Telenor, we continue to improve the customer experience and develop innovative future business models in order to continuously develop our role in a changing industry.

Telenor do research and innovations together with partners and customers in an open innovation system. On the global innovation arena, Telenor is committed to several industry initiatives.

Selected initiatives:

  • Telenor has significant business opportunities in offering customers services that reduce their CO2 emissions and energy costs through smart use of our communication solutions. Many of our country operations are already marketing a portfolio of sustainable services that enable energy and CO2 savings for their customers, such as telephone/video conferencing and Unified Communications.
  • Telenor Group is considering initiatives for innovation and technology development that will deliver lower CO2 emissions. This may include communications solutions related to improvement of energy efficiency in other sectors, including Smart Grid, Smart Cities and energy efficiency in buildings.
  • In recent years Telenor’s research has been focused on the optimization of the network infrastructure for M2M, including standardisation, and on M2M industry insight activities. Telenor is also actively contributing to the GSMA Embedded Mobile Initiative and participating in leading international research activities within M2M.
  • In 2012 the city of Oslo adopted a smart lighting solution to control the city’s 80,000 street lights. This will reduce the city’s wasted electricity and save up to 50% in their actual budget. Telenor helps cut cost of lighting Oslo’s streets
  • In 2012, SINTEF in cooperation with Telenor assessed security threats related to smart meters – electrical meters that enable two-way communication between the household and the utility company. The project identified 30 threats and five different ways to attacks smart meters, and will use this information to help prevent these types of attacks in the future.
  • Telenor has contributed to the foundation of the Norwegian Smartgrid Centre in Trondheim. Activities include research, teaching, testing and demonstration projects, business development and commercialization. The Norwegian Smartgrid Centre has ambitions to strengthen Norwegian industry position within Smart Grids through “lighthouse” projects with international visibility.