Customer Experience driving Innovation

Telenor’s brand is ”Built around people’s needs”. We are constantly seeking new ways to ensure the best possible user experience and create value for our customers.

Telenor’s business is changing – and so are the users. Telenor is actively responding to this challenge. One example is our newly established company Comoyo which is offering one stop shopping for Internet based services.

Research partnership to improve the customer experience

Innovations in customer experience are founded in the value of using a service rather than guided by what is technologically possible. Telenor is conducting research to better understand customer needs and behavior together with partners. In 2011, a Centre for Service Innovation  (CSI) was established at The Norwegian School of Economics (NHH) in Bergen, Norway  together with research groups and industrial partners in banking and insurance. Increased customer involvement is at the core of this collaboration.

Centre for Service Innovation

mHealth initiatives in Telenor Group

Mobile phones have proven their power to transform society. Healthcare is one area that is benefiting from the merger with mobile technology, as mobile health is helping the industry tackle old problems with new solutions. Telenor is actively engaged in the development of mHealth services in various markets.

Read about mHealth initiatives across Telenor Group

More mobile services to make life easier

Telenor has established the project NFC (Near Field Communication) City together with partners. Our objective is to promote the development and use of mobile services in a number of fields, including information exchange, access to the Internet, ticketing and payment. A complete NFC eco system will be established, containing network infrastructure, trusted service manager (TSM) for secure functionality, and new applications for mobile and NFC services and handsets.

The Research Council of Norway: Core Competence and Value Creation in ICT (VERDIKT)

NFC trial in Oslo

Use your mobile phone in the air and at sea

Mobile communications are now part of everyday life all over the world – even in the air and at sea. Using AeroMobile aircraft passengers and crew can safely use their own mobile phones and PDAs whilst in-flight to keep in touch with colleagues, customers, friends and family. Maritime Communications Partner (MCP) is providing global onboard communications to cruise and ferry vessels.

Aeromobile website
Martime Communications Partner (MCP) website